Call Center

Call Center Solution

PBXPAD’s Call Center Solution allows you to keep the process simple. With your own dedicated dial-in numbers, all the call center features come standard PBXPAD Call Center Solution. It is also offered as an add-on to your existing phone system.

Key Features and Benefits

With PBXPAD’s Call Center Solution you can improve the customer service experience and increase revenue through a streamlined process of directing callers to the appropriate agent or department. Our call center phone systems increase the efficiency of your business communications making caller abandonment and dissatisfied customers a thing of the past.

As your company grows the volume of callers will grow with it; without an adequate phone system to deal with this influx, you could lose potential customers to long wait times or muddled communications between your team. With additional call recording, your call center phone system records and controls all sensitive and confidential information. Data is stored in a relational database for easy search and discovery.

With your PBXPAD call center phone system you have the ability to run your own analytics with full control. Access and research of this analytical date allow you to assess potential trends and the effects of certain decisions or event. This knowledge can open up an opportunity to make improvements or changes.

A Call Center Solution can be especially advantageous for the small business. Our key features, like Advanced IVR and Prompts for Self-Service, can give your small firm an air of increased professionalism when your customer call.

PBXPAD’s call center phone systems are designed to promote a crystal clear line of communication between a business and customers. This business communications phone service offers everything your company needs to attend the needs of your customers exceptionally, through online, mobile, and landline infrastructure.

At PBXPAD, we offer competitively low rates and more standard features on every managed telecommunications solution we provide. With your call center phone systems, there are no additional per minute costs, except for any PSTN charges. Our Call Center Solution also supports direct SIP dial-in which reduces costs even further with the added feature of being able to get your own Toll-Free (800) number from PBXPAD that routs directly to the call center system. Voice messages can also be transcribed and sent to your email.

We understand that business communications can extend internationally, so your call center phone systems can be set-up with local dial-in numbers in over 30 countries worldwide. These are your own dedicated numbers and be used for other purposes as well.

All of our managed phone system solutions are continuously monitored and allow us to react quickly to any potential issues.

A call center phone system could be exactly what you need to propel your company ahead of the competition. Contact us today or fill out the form below to have us contact you.

Key Advantages

  • Automatic call Distribution with preferred Distribution options
  • Skills-Based Routing
  • Priority Routing
  • Time-of-Day Routing
  • Voice Routing
  • Queing
  • Incoming Call Notification
  • Toll-Free / Local Number OPtions
  • Advanced IVR
  • Propmts for Self-Service
  • In-Queue & Estimated Wait Time
  • Post-Call Surveys
  • CRM Integrations